Pearson is the world’s learning company. We help people of all ages acquire the knowledge and skills they need to be successful in their work and careers. We believe that everyone should be able to keep learning, every day and in every way, throughout their lives. We foster a work environment that’s inclusive as well as diverse, where our people can be themselves. Every idea and perspective are valued so that our products reflect the people we serve.
Advanced Associate, Sales Excellence Administrator
Location
United States
Posted
5 days ago
Salary
$24 - $26 / hour
No structured requirement data.
Job Description
PRIMARY RESPONSIBILITIES:
The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience.
Customer Service Support:
- Serve as first line of contact for customer service escalations.
- Document new processes/procedures.
- Organize, update and maintain Customer Service documentation.
- Assist in troubleshooting technical issues.
- Provide white glove service for customers
Schedule Requirements:
- This is a full-time position with 40 hours of covered shifts per week.
- Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour unpaid lunch break between the hours of 7:00 AM and 6:00 PM Monday - Friday.
- *Seeking one candidate to fill US Eastern time slot and one candidate to fill US Pacific time slot.
- Candidate must be open to flexible scheduling which may require occasional off hours shifts during peak registration periods. Schedule changes, when necessary, will be communicated no less than two weeks in advance.
Qualifications
- 2 year degree in business or related field preferred
- 1-3 years experience in customer service and or IT support
Skills/knowledge/abilities:
- Must have 2+ years of online customer service experience
- Must be comfortable walking customers through platform capabilities on video calls.
- Government client experience preferred
- Attention to Detail
- Time Management, Organization & Priority Setting
- Proven ability to quickly learn new business domains and technical applications
- Must be proficient with Microsoft Excel(Advanced Knowledge preferred)
- Must have data entry skills
- Driven individual who can work with minimal supervision
- Highly technical individual with experience in content management or ecommerce management software preferred.
- Must be able to communicate effectively in a concise manner.
- Functional & Technical Skills
- Self-starter with excellent ability to problem solve
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The hourly rate for this role between is $24.03 - $26.44.
This position is not bonus eligible. Information on benefits can be found here.
Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.
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