Territory Support Representative- US South
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
SUMMARY:
The Territory Support Representative (TSR) serves as Continental Aerospace Technologies’ primary point of contact in the assigned territory. This role encompasses comprehensive territory management, customer service, sales, technical support, and training. The TSR is responsible for promoting and supporting all Continental product lines through outside sales activities, customer engagement, and effective management of distribution and service partners. Primary focus is on customer support & satisfaction, business growth, and revenue generation, by engaging with customers and effectively managing the relationships and performance of distribution and support partners. This includes being responsible for promoting, developing and conducting Continental Factory Training, warranty disposition activities, engaging with customers to provide on-site and remote technical support as required.
Essential Duties and Responsibilities:
- Manage relationships with customers, distributors, and service partners to drive support and sales growth.
- Develop strategic customer pursuits and oversee all stages of the sales cycle.
- Meet or exceed assigned Key Performance Indicators (KPls) and sales targets.
- Research, develop, and capture new business opportunities for all Continental product lines, to meet monthly, quarterly, and annual forecasts.
- Report on business pipeline status and support sales forecasting.
- Serve as the primary contact for sales and technical support within the region.
- Train, support, and monitor distributor personnel both remotely and on-site.
- Create and/or customize and execute sales and training presentations.
- Develop, capture, and share sales strategies and best practices.
- Resolve internal and external escalations effectively.
- Communicate with internal and external customer management, service providers, and business partner representatives by phone, e-mail or in person.
- Provide technical trouble-shooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely from the main base, and on-site at customer's locations when necessary.
- Investigate customer complaints regarding quality, tolerance, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion.
- Work closely with the Quality Assurance personnel to report and follow up on suspected quality issues.
- Develop and provide technical training to internal and external customers.
- Represent Continental at tradeshows and special events.
- Support marketing initiatives and the execution and monitoring of campaigns.
- Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies.
- Partner with and/or assist other outside sales personnel when necessary.
- Other duties as assigned.
- Approximately 50% travel required.
- Must be willing and able to travel regularly throughout the assigned territory and other regions (including the U.S.), sometimes on short notice or for extended periods.
- Bachelor’s degree from a four-year university, or 10 years of relevant experience/training, or an equivalent combination.
- Proven experience in aviation sales and/or support, preferably in General Aviation (GA).
- Valid and current FAA A&P License or local equivalent as a plus
- FAA IA and/or local equivalent, private pilot License or higher, CFI, CFII ratings are a plus.
- Strong customer focus with professional representation of the company.
- Ability to remain objective and resolve issues under pressure.
- Strategic thinking and problem-solving in non-standardized situations.
- Cross-cultural awareness and sensitivity.
- Full professional proficiency in English (verbal and written); additional regional languages preferred.
- Ability to communicate effectively with executives, colleagues, customers, and the public.
- Skilled in real-time messaging and remote communication tools.
- Capable of interpreting technical publications, procedures, and regulations.
- Strong written communication skills for reports, correspondence, and documentation.
- Ability to calculate measurements, tolerances, and technical specifications
- Proficiency in business-related calculations such as discounts, margins, and percentages.
- Advanced user-level skills in Windows, iOS, MS Outlook, PowerPoint, Word, Excel, and web browsers.
- Experience with ERP/CRM systems preferred.
PHYSICAL REQUIREMENTS:
- Ability to sit or stand for extended periods, including long-distance travel
- Ability to effectively adapt to time-zone changes.
- Ability to work and transverse safety sensitive manufacturing, assembly and/or aviation services work areas.
- Ability to lift 10 pounds repeatedly and lift up to 60 pounds
- Ability to bend, reach, and kneel repeatedly.
Remote in the US or on-site in Mobile, AL
Travel Required
Yes.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Representative for Auto Glass Now helping US customers
Intake Representative
COMAGINE HEALTHComagine Health is a national, mission-driven, nonprofit organization that has engaged in health care quality consulting and quality improvement services for more than 50 years. We are leaders in assisting front-line providers and engaging health care partners to improve care delivery and patient outcomes. Our talented remote workforce spans the country and plays a vital role in our success. We go beyond merely providing a remote work option; we support and embrace it. We offer opportunities to make a difference from anywhere in the U.S. and enjoy better work-life balance. An annual stipend gives you the freedom to enhance your workspace with options that suit your needs.
The Intake Representative assists providers in submitting documentation for case management, utilization review, and other medical management services. This role is responsible for entering case information, validating documentation for completeness, and communicating with provid...
Remote Fraud Customer Service Associate
FiservWe aspire to move money and information in a way that moves the world.
The associate will receive inbound calls from clients, including bank partners, merchants, and cardholders, efficiently resolving their electronic transaction inquiries to ensure client satisfaction. This role involves actively listening, communicating effectively, and utilizing multiple systems to access account details and resolve cases using the CRM system.
Customer Support Specialist II
Ensora HealthEnsora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
The Customer Support Specialist II acts as a key escalation point, resolving complex customer issues by leveraging deep product expertise across multiple channels like email, chat, and phone. This role involves troubleshooting advanced technical problems, guiding customers on workflow best practices, and collaborating with various internal teams to ensure exceptional support.
