The Intake Representative assists providers in submitting documentation for case management, utilization review, and other medical management services. This role is responsible for entering case information, validating documentation for completeness, and communicating with provid...

The associate will receive inbound calls from clients, including bank partners, merchants, and cardholders, efficiently resolving their electronic transaction inquiries to ensure client satisfaction. This role involves actively listening, communicating effectively, and utilizing multiple systems to access account details and resolve cases using the CRM system.

The Customer Support Specialist II acts as a key escalation point, resolving complex customer issues by leveraging deep product expertise across multiple channels like email, chat, and phone. This role involves troubleshooting advanced technical problems, guiding customers on workflow best practices, and collaborating with various internal teams to ensure exceptional support.

The role involves assisting clients with planning and coordinating all aspects of their travel arrangements, including flights, hotels, and transportation, while ensuring a smooth experience. Key duties include organizing detailed itineraries, confirming bookings with suppliers, and providing guidance on travel schedules and documentation.