• Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation • Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction • Build relationships with key external technical stakeholders • Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations • Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines • Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations • Function as an expert technical resource for executing “best practices” and informal customer questions • Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features • Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary