• Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience • Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration. • Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes. • Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity. • Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation. • Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines. • Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction. • Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers). • Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools. • Build, coach, and develop a high-performing Partner Operations team as the business scales globally