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Role Description

The Night Dispatcher plays a critical role in supporting our Dry Van and Expedited operations during overnight hours. This position is responsible for:

• Tracking shipments
• Assisting drivers with pickups and deliveries
• Communicating with customers and facilities
• Ensuring loads move according to schedule

This role requires strong organizational skills, attention to detail, and the ability to solve problems quickly in a fast-paced logistics environment.

Key Responsibilities

• Monitor and track shipments to ensure on-time pickups and deliveries.
• Communicate with drivers to assist with night-time pickups, deliveries, and any operational issues.
• Perform Track & Trace activities using GPS systems, phone, and email.
• Enter and manage load information in the Transportation Management System (TMS), including commodity details, temperature requirements, and special instructions.
• Schedule pickup and delivery appointments through online portals, email, and phone communication with shipping and receiving facilities.
• Communicate shipment updates and resolve issues with customers via email.
• Prepare and distribute Bills of Lading (BOLs) and other shipping documentation as needed.
• Coordinate with internal teams including sales, account management, and carrier sales to ensure smooth shipment execution.
• Identify and resolve service issues such as delays, appointment conflicts, and OS&D (overage, shortage, and damage) situations.
• Respond to operational requests and support customer needs during overnight hours.

Qualifications

• Prior experience in logistics, transportation, dispatch, or supply chain operations preferred.
• Strong understanding of freight transportation and shipment coordination.
• Experience with Transportation Management Systems (TMS) is a plus.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Excellent organizational and time-management skills.
• Strong problem-solving ability and attention to detail.
• Clear and professional communication skills.
• Ability to work independently and remain calm under pressure in a fast-paced environment.

Benefits

• Autonomy & Trust: We empower our team to make decisions and take ownership of their work.
• Weekly Pay: Employees are paid every week.
• Competitive Compensation: Base salary with opportunities for additional earnings.
• Unlimited Growth Potential: No commission caps for eligible roles.
• Health Benefits: Comprehensive health insurance options.
• 401(k) Program: Company matching to help you build long-term financial security.