Cherry
Easy payment plans for health and wellness providers and their clients. Fast, high approving and cost effective.
Onboarding Specialist
Onboarding SpecialistCustomer SuccessFull TimeRemoteTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
49 days ago
Salary
$87K / year
2 yrs expEnglish
Job Description
• Deliver best in class training to our customers
• Prepare before calls to ensure Cherry implementation is efficient and practical
• Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry
• Leverage various softwares to effectively conduct a meaningful onboarding experience
• Maximize customer usage of our platform in the first 30 days
• Introduce and optimize Cherry marketing and placement with merchant partners
• Provide customers with best practices and materials to increase their revenue and usage of Cherry
• Provide critical feedback to our internal teams
Job Requirements
- 2+ years of experience in a customer-facing role
- Developed passion for the customer experience
- Exceptional verbal and written communication skills
- Strong ability to connect interpersonally with others
- Comfortable working with various software platforms
- Adaptable and proven ability to troubleshoot on the fly
- Problem solver with a can-do attitude and a high attention to detail
- Bonus for experience with sales, customer success, or account management
Benefits
- $33k uncapped on-target commission
- Generous equity grant
- Medical, vision, and dental benefits
- Fully remote company
- Summer and winter company retreats
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