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Associate, Sales Excellence Administrator

AdministrationAdministrationFull TimeRemoteTeam 1,001-5,000Since 1994H1B No SponsorCompany Site LinkedIn

Location

Minnesota

Posted

1 day ago

Salary

$24 - $26 / hour

Associate Degree1 yr expExperience acceptedEnglish

Job Description

• The Sales Excellence Administrator provides front line customer service and platform support. • Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. • Serve as first line of contact for customer service escalations. • Document new processes/procedures. • Organize, update and maintain Customer Service documentation. • Assist in troubleshooting technical issues. • Provide white glove service for customers

Job Requirements

2 year degree in business or related field preferred
1-3 years experience in customer service and or IT support
Must have 2+ years of online customer service experience
Must be comfortable walking customers through platform capabilities on video calls.
Government client experience preferred
Attention to Detail
Time Management, Organization & Priority Setting
Proven ability to quickly learn new business domains and technical applications
Must be proficient with Microsoft Excel(Advanced Knowledge preferred)
Must have data entry skills
Driven individual who can work with minimal supervision
Highly technical individual with experience in content management or ecommerce management software preferred.
Must be able to communicate effectively in a concise manner.
Functional & Technical Skills
Self-starter with excellent ability to problem solve

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