• Manage the performance and efforts of assigned direct reports. • Conduct performance reviews and work with team members to support their professional growth. • Lead the recruitment, interview and selection process of new candidates. • Maintain an environment of collaboration in the establishment of cross-group project teams driving towards problem solving and process improvement. • Work with stakeholders to build relationships and handle escalated issues appropriately. • Work to match capacity to demand. • Initiate and drive internal growth and improvement programs. • Contribute and maintain oversight of multiple concurrent projects, ensuring alignment of vision, strategy, and execution with goals and metrics set forth by GuidePoint. • Ensure the efficient and effective management of Professional Services projects through the full engagement lifecycle: • Sales handoff • Resourcing • Customer project plan development • Execution management • Project close out activities • Ensure regular and timely communications to all key stakeholders. • Manage project issues and risks to resolution. • Maintain and foster internal and external customer relationships, ensuring objectives and statement of work deliverables are met. • Plan and manage resources ensuring all projects meet scope and budget expectations. • Maintain the Certinia application for project data. • Manage and support internal processes for revenue recognition and customer invoicing. • Create and maintain project management methodology and process documentation. • Other duties as assigned. • Adhere to GuidePoint Security Core Values.