• Hands-on testing and integration of Data Center Out-of-Band Management solutions in Ciena’s lab facilities and in hyperscaler customer environments • Troubleshoot technical issues in real-time and provide strategic guidance to clients • Document deployment architectures, operational procedures, and best practices • Collaborate with cross-functional teams including Ciena product, R&D, and account teams to define customer requirements for PON-based Out-of-band management solutions in Data Center applications • Responsible for internal Project Management of key technical tasks and deliverables to align with customer-driven evaluation and integration schedules • Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments • Support technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots • Translate customer requirements and observations into actionable feedback for Ciena R&D and product management • Provide input into roadmap decisions, feature prioritization, and usability improvements • Validate best practices, operational runbooks, and customer integration workflows • Validate automated SDN provisioning solutions in hyperscaler DCOM environments • Measure operational performance under real-world workloads • Provide troubleshooting across management plane, control plane, and data plane layers • Train internal FAEs, account teams, and customer operations teams on the new platform • Ensure compliance with customer-specific lab and production certification standards