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Role Description

The GCG Automation & Factory Solutions Field Services team is growing, and we are now seeking a Sr Automation Field Service Engineer to help us expand our service offerings and support customers across the Ohio, Indiana, and Kentucky region!

In this role, you will serve as a technical expert in automation controls and related electrical components, supporting customers from project start to finish—including:

• Hardware selection
• Troubleshooting
• Programming
• On-site commissioning

You will also play an important role in internal training and mentorship, helping elevate the overall technical capabilities of our team. This position is ideal for a self-motivated engineer who enjoys working in the field, solving problems, and contributing to automation success across a wide range of industries.

For this role, we are seeking candidates in the Central / Southern OH area to accommodate ease of travel to customer sites around Ohio, Kentucky, and Indiana. When not engaged in work-related travel to customer sites or corporate facilities, this position offers a remote work arrangement; however, travel could be as much as 75% depending on work volume.

Qualifications

• Associate’s degree in Engineering (Electrical or Electrical Engineering Technology), a technical degree, or equivalent industry experience (Required)
• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering or equivalent 4-year post-secondary education (Preferred)
• 4 years of industry experience working with automation controls and electrical components (Required)
• 5+ years of experience including customer-facing support of PLCs, motion control, sensors, safety devices, and fluid power systems (Preferred)
• Background in working with electrical distributors, engineers, and industrial clients is highly desirable
• Strong knowledge of automation systems, component selection, and programming
• Proficiency with vendor configuration tools for product sizing and selection
• Ability to present technical concepts clearly to both technical and non-technical audiences
• Positive attitude, strong math and computer skills, and a goal-oriented mindset
• Knowledge of motion systems, trigonometry, calculus, and technical writing (Preferred)

Requirements

• Troubleshoot, program, and commission automation control systems (PLCs, HMIs, motion systems, etc.)
• Assist customers in selecting appropriate automation hardware and building bills of materials (BOMs)
• Execute and manage multiple service projects throughout their lifecycle
• Provide on-site and remote technical support, ensuring timely and high-quality service delivery
• Present and promote automation solutions to customers and prospects
• Conduct technical training sessions for customers and internal staff on electrical and automation products
• Stay up to date on industry trends and technologies by attending technical trainings and vendor sessions
• Work closely with sales, customer service, and vendor partners to ensure seamless customer experiences
• Act as a mentor and technical coach to junior team members, helping them grow their skills
• Contribute to knowledge-sharing across the service team and support the standardization of best practices

Benefits

• Competitive annual salary
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!