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Role Description

The Project Coordinator will support and coordinate customer software implementation projects for printIQ’s cloud-based Print MIS platform. This role is highly client-facing and execution-focused, ensuring projects move forward smoothly, resources are well-coordinated, and customers remain informed and confident throughout the implementation lifecycle.

This is not a traditional, certification-heavy project management role. Instead, it is well suited for someone who enjoys coordinating multiple workstreams, working closely with customers and internal teams, and keeping projects organized and on track in a growing SaaS environment.

The role is fully remote within the United States and reports into the North American Operations leadership team.

Key Responsibilities

• Project Coordination & Delivery
  • Coordinate multiple concurrent customer implementation projects from kickoff through go-live
  • Track project tasks, milestones, dependencies, and timelines using Zoho Projects and internal tools
  • Ensure projects progress according to agreed schedules and service expectations
  • Manage allocation and tracking of professional services hours across projects
  • Maintain accurate project documentation, updates, and status reports
• Customer & Stakeholder Management
  • Serve as a primary point of contact for customers during the implementation phase
  • Coordinate communication between customers and internal teams including product specialists, implementation consultants, and support
  • Proactively follow up on action items, risks, and dependencies to prevent delays
  • Build strong, trust-based relationships with customers by providing clear communication and consistent follow-through
• Tools, Process & Administration
  • Maintain accurate time tracking and project records to support billing and reporting
  • Support internal project meetings, scoping discussions, and follow-up activities
  • Use and maintain project management and collaboration tools including Zoho Projects and Notion
  • Identify opportunities to improve internal coordination, documentation, and project workflows
• General Support
  • Assist with ad hoc operational and project-related tasks as needed
  • Ask questions, seek clarification, and proactively gather information to keep projects moving
  • Contribute to a customer-first culture and continuous improvement mindset

Qualifications

• 2–5 years of experience in a project coordination, implementation, or client-facing delivery role
• Experience working in a SaaS, software, or technology-driven environment
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Clear, professional communication skills (written and verbal)
• Comfortable working with remote teams across multiple time zones
• Proficiency with project management or collaboration tools (Zoho Projects, Notion, Jira, Asana, or similar)

Preferred (Nice to Have)

• Experience supporting software implementations or professional services projects
• Familiarity with cloud-based platforms or SaaS delivery models
• Exposure to the printing industry or Print MIS software
• Experience working in smaller, fast-growing organizations where roles evolve over time

What This Role Is (and Is Not)

• This role is:
  • Execution-focused and coordination-heavy
  • Client-facing and relationship-driven
  • Ideal for someone who enjoys structure, follow-through, and problem-solving
• This role is not:
  • A presales or revenue ownership role
  • A budget ownership or financial forecasting role
  • A rigid, methodology-driven PMP-style project management position

Compensation & Benefits

• The expected base salary for this position is: USD $60,000-70,000. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience
• Fully remote role within the United States
• Opportunity to grow with a scaling SaaS organization
• Collaborative, supportive team environment

Why Join printIQ

• Work with a global, remote-first team
• Gain exposure to complex, long-term SaaS implementation projects
• Play a meaningful role in customer success and delivery
• Opportunity to grow into broader project or operations responsibilities over time