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Role Description

We are currently seeking a determined Sales Support Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This is done by working closely with field sales representatives/Partner Support and installation technicians to ensure a smooth onboarding experience. This role supports account creation, installation, activation, survey/resurvey processes while coordinating back-end operations of the sales cycle.

Position Details:

• Pay: $18/hour
• Location: Remote
• Start date: 4/6/26 - early October 2026 (This is a seasonal 7-month opportunity)

Key Responsibilities

• Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys.
• Assist with installation and activation processes for new customers.
• Communicate professionally with field agents and internal teams.
• Review and respond to initial installation issues involving field sales.
• Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program.
• Provide support via telephone, QUIQ, and email to sales representatives and technicians.
• Verify new accounts meet company criteria and compliance standards.
• Coordinate with tech support for scheduling installations.
• Conduct verification calls for potential new installations.
• Make outbound survey calls for dealer installations.

Qualifications

• Strong communication skills and ability to give/receive feedback professionally.
• Reliable attendance, punctuality, and flexibility to take on additional duties.
• Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment.
• Proficient in computer systems, multitasking, and detail-oriented organization.
• Bilingual Spanish/Security Industry experience preferred.

Company Description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.