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Role Description

The Agency Logistics & Operations Manager is a dual-focus leadership role responsible for overseeing a dedicated fleet of owner-operators and managing a high-touch logistics account. This position requires a strategic thinker who can balance the nuances of fleet management safety, compliance, and financial optimization, with the rigorous communication and documentation demands of a primary logistics client. You will serve as the central hub between drivers, Unigroup agents, home office, and the customer, ensuring operational excellence and long-term profitability for all stakeholders.

Qualifications

• Proven experience in logistics operations, fleet management, or freight brokerage.
• Familiarity with ELD platforms, TMS (Transportation Management Systems), and standard office software.
• Exceptional written and verbal communication skills, specifically the ability to manage high-volume email threads.
• Ability to optimize routes and schedules for financial efficiency.
• Comfortable working in a remote environment while maintaining high levels of accountability and team engagement.

Requirements

• Manage a current fleet of 8 owner operators, serving as their primary point of contact and advocate.
• Lead recruiting efforts to grow the fleet and implement retention strategies to minimize turnover.
• Plan loads to maximize driver miles and revenue; review weekly settlements and order paperwork to ensure accuracy.
• Invest in the financial success of each owner operator, fostering a culture of mutual respect and professional growth.
• Assist with truck rentals and labor coordination to meet client needs.
• Maintain an uncompromising commitment to safety standards and regulatory requirements.
• Actively monitor ELD (Electronic Logging Device) data to ensure HOS compliance.
• Oversee equipment maintenance schedules and ensure all driver qualification updates are current.
• Act as the primary lead for a major logistics account, owning the relationship and ensuring high service levels.
• Plan and coordinate the full lifecycle of orders, including pickups, transportation, storage, and final delivery.
• Register and track all orders within the internal system with high attention to detail.
• Manage heavy email volume and documentation requirements with speed and professional clarity.
• Assist Armstrong agents with spot pricing, service inquiries, and operational feasibility.
• Act as the lead troubleshooter for transit delays, equipment issues, or customer service challenges.

Benefits

• Annual salary range: $70,000 to $90,000, based on work experience.

Work Environment

• Location: Remote
• Commitment: Full-time, requiring availability to support a 24/7 industry when critical issues arise.

Physical Requirements

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Regularly required to talk and hear.
• Ability to occasionally lift products and supplies, up to 75 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.