• Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites • Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities • Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention • Self-manage schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized • Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirements • Maintain complete and timely documentation of work activities • Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling • Assist in the training of other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required • Work with other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required • Responsible for the proper management of parts inventory and the timely return of replaced parts in accordance with Accuray return requirements.