Senior Customer Success Manager
Location
Florida + 4 moreAll locations: Florida, North Carolina, Pennsylvania, Virginia, West Virginia
Posted
2 days ago
Salary
Not specified
Job Description
Job Requirements
- 4-year college degree in a business area, technical area or equivalent
- 3+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
- Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
- Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice.
- Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
- Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
- Proven ability to influence colleagues and customers to act in high impact situations.
- Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Current knowledge of cybersecurity solutions and productivity suites.
- Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
- Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
- Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
- Evidence of pristine documentation, executive communications, white papers, etc.
- Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
- Ability to think innovatively, strategically and deliver tactically.
- Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
- Ability to work independently, ability to adapt quickly, positive attitude
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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