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Role Description

We are seeking a results-driven, growth-oriented Senior Manager of Partner Success to join our expanding Partnerships team at Sophia. This role will manage a team of Partner Success Managers and Associates while also leading the day-to-day of our highest impact partnerships. In this role, the Sr. Manager, Partner Success will be responsible for understanding and offering solutions to partners’ organizational objectives to help them achieve their goals. They will do that by creating and introducing new strategic initiative ideas (including research, conference collaborations, thought leadership activities, marketing campaigns, etc.) and managing the launch process for new partners with both internal and external stakeholders.

The primary goals of this role will be focused on:

• Outreach/communication goals
• Partner retention and growth

A candidate will be successful in this role if they are proactive, an innovative problem solver, and are continuously seeking opportunities to provide value to our partners through data and insights.

Qualifications

• Must be a strong communicator to all levels of an organization with an ability to build relationships with clients and peers
• Must have exceptional presentation skills, and the ability to quickly alter approach based on client response
• Ability to analyze and present data and findings clearly, concisely, and accurately, and be able to draw meaningful conclusions and recommendations for action
• Ability to work cross-functionally
• Must be self-motivated and can motivate others
• Must be detail-oriented and able to manage multiple projects on varying timelines

Requirements

• 6+ years managing clients (e.g. Client Success OR Partner Success OR Account Management OR Engagement Manager)
• Experience in the Higher Education industry required
• Previous experience in a startup or fast-paced environment preferred but not required
• Bachelor’s degree required
• Must be able to travel occasionally should a business need arise
• Ability to work onsite in Corporate or Campus location may be required based on role
• If offsite or hybrid role, must have access to work in a setting which enables meeting all requirements of the role
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies
• Must be able to meet critical thinking and problem-solving aspects aligned to job duties
• Must be able to work more than 40 hours per week when business needs warrant
• Able to access information using a computer

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week
• Medical, dental, vision, life and disability plans
• Well-being incentives
• Parental leave
• Paid time off and certain paid holidays
• Tax saving accounts (FSA, HSA)
• 401(k) retirement benefit
• Employee Stock Purchase Plan
• Tuition assistance
• Entertainment and retail discounts
• Non-exempt employees are eligible for overtime pay, if applicable