• Define and evolve reliability standards for the SmarterDx platform, including SLIs, SLOs, and error budgets that align engineering work with customer impact. • Implement a “reliability” platform using Terraform and infrastructure-as-code best practices. • Enhance observability systems (metrics, logs, traces, alerting) to provide actionable insights and reduce mean time to detect (MTTD) and resolve (MTTR). • Lead incident response, drive blameless postmortems, and implement systemic improvements to prevent recurrence. • Reduce operational toil through automation, self-healing systems, and improved deployment and rollback mechanisms. • Provide production support for the SmarterDx platform, applying SRE principles to ensure availability, performance, and data durability. • Research,prototype, and advocate for new reliability practices, tooling, and architectural improvements across the engineering organization.