Fire Apparatus Technical Support Representative
Support EngineerSupport EngineerFull TimeRemoteTeam 5,001-10,000Since 1988H1B No SponsorCompany SiteLinkedIn
Location
Florida
Posted
48 days ago
Salary
$35.7K - $53.5K / year
Associate DegreeEnglishERP
Job Description
• Provide technical assistance and information to customers
• Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person
• Process RMA’s and warranty/non-warranty orders
• Manage Tech Support cases in CRM
• Work closely with engineering and manufacturing teams
• Support product management function and collaborate with Service and Quality Assurance departments
Job Requirements
- Associates Degree or Military experience with MOS and Avionics or Electronics desirable
- Experience in the Fire Suppression Industry desired
- Experience with electrical control systems
- Experience with PLC, Multi plex systems, industrial control systems preferred
- Experience with heavy duty mobile equipment
- Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire
- Knowledge of ERP and CRM systems
- Proficient in Microsoft Office Suite
Benefits
- Health benefits
- 401(k) retirement savings program with company match
- PTO
- Comprehensive U.S. benefit offerings
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