• Provide best-in-class front-line support to amplo customers, uncovering the root of customer pain points and ensuring timely and effective resolution of issues. • Serve as a subject matter expert for amplo and Salesforce functionality and best practices, offering holistic solutions aligned with business needs. • Investigate and reproduce technical issues, acting as the liaison between customers and engineering teams when necessary. • Document and communicate solutions effectively, including creating knowledge base articles, training materials, and process documentation. • Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to support customers and operational goals. • Support release management by testing new features, updates, and integrations prior to deployment.