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Role Description

The Director of Infrastructure Operations leads our global hosting strategy, internal IT operations, and security/compliance function, driving operational excellence across cloud environments and corporate systems. This role owns the optimization, cost management, and security of all development, test, and production infrastructure while ensuring maximum uptime, robust disaster recovery, and regulatory compliance. The ideal candidate combines strategic vision with hands-on technical leadership to deliver secure, high-performing, cost-effective infrastructure that enables business growth and protects company and client assets.

Key Responsibilities

• Continuously enhance the security and compliance of production environments, implementing best practices and new security measures.
• Ensure high availability of cloud services, maintaining reliable and continuous access to cloud-based resources and applications.
• Develop and implement a robust system for tracking and reporting key performance indicators (KPIs) to enhance accountability across the organization.
• Manage vendor relationships effectively, from selection through to negotiating contracts, ensuring favorable terms and strategic partnerships.
• Lead and optimize the integration process for Delivery Engine (DE) teams post-acquisition, ensuring seamless operational and cultural alignment.
• Deliver reliable hosted solutions with consistent uptime of 99.9% or higher.

Competencies

• Infrastructure Strategy & Operations - Define and execute the global hosting and cloud strategy; oversee all production, development, and test environments to ensure optimal performance, availability, and scalability.
• Cost Optimization & Financial Management - Drive infrastructure cost efficiency through resource optimization, vendor negotiations, and strategic capacity planning while maintaining service quality.
• Security & Compliance Leadership - Establish and enforce security standards, policies, and controls; ensure ongoing compliance with industry regulations and client requirements; manage audit processes.
• IT Operations Management - Lead internal IT function including endpoint management, help desk operations, corporate systems, and employee technology experience.
• Disaster Recovery & Business Continuity - Design, implement, and maintain comprehensive DR/BC plans; ensure rapid recovery capabilities and minimal business disruption.
• Change & Incident Management - Oversee change control processes and incident response; drive continuous improvement in system reliability and operational procedures.
• Team Leadership & Development - Build and mentor high-performing infrastructure, IT, and security teams; foster a culture of automation, innovation, and operational excellence.

Requirements

• 8+ years of experience in IT.
• Bachelor's degree in Computer Science or related.
• Master's degree in Computer Science or related preferred.
• Monthly travel to our office in Irving, TX.