• Act as the Lead Technical Engineer for solar inverter service issues, owning problem resolution from initial diagnosis through closure. • Perform hands-on troubleshooting and root cause analysis of complex inverter failures using field data, logs, measurements, and schematics. • Lead technical investigations for recurring and critical field issues; define and validate corrective and preventive actions. • Provide technical direction and mentoring to service engineers, enabling faster and more effective issue resolution. • Configure and customize inverter parameters and system settings to meet project and site‑specific requirements. • Interface with product engineering, BOP, controls, firmware, and component teams to resolve system‑level technical issues. • Participate in lab, factory, and field testing to validate service fixes, design changes, and product improvements. • Serve as the technical representative in customer meetings, service reviews, and technical discussions. • Support on‑site and remote field activities including commissioning, troubleshooting, and performance optimization. • Document technical findings, root cause analysis, and lessons learned, drive closure through structured tracking. • Ensure service engineering activities comply with safety, quality, and engineering standards. • Drive continuous improvement by feeding field learnings into product design, service processes, and reliability initiatives. • Collaborate with global and cross‑functional teams to meet service response, quality, and customer satisfaction targets.