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Role Description

• Conduct scheduled video-based document reviews via Microsoft Teams with new hires within required legal timeframes.
• Examine original identity and work authorization documents presented by employees, confirming they appear genuine and relate to the individual.
• Accurately record document details and complete Section 2 in GM systems (e.g., Workday and/or designated I‑9 platforms), following standard operating procedures.
• Ensure all Section 2 verifications align with USCIS, DHS, and E‑Verify requirements, including use of acceptable documents and photo requirements where applicable.
• Follow standard work, checklists, and quality controls to minimize errors, late completions, and rework.
• Flag discrepancies, incomplete information, or potential issues and escalate according to defined workflows.
• Provide a welcoming, professional, and empathetic first impression of GM, explaining the I‑9 process in clear, plain language.
• Guide new hires through what to expect in the session, the types of documents required, and next steps if follow‑up is needed.
• Manage appointment schedules, reminders, and follow‑ups to help new hires complete their verification on time.
• Partner closely with Talent Acquisition, People Services, and Onboarding teams when questions or complex scenarios arise.
• Work from a remote/virtual environment, managing a steady queue of Teams appointments and related system work.
• Adhere to defined SLAs, productivity, and quality targets (e.g., handle time, error rates, on‑time completion).
• Protect confidential and sensitive personal information, strictly following GM’s data privacy and information security standards.

Qualifications

• High school diploma or GED required.
• Demonstrated attention to detail, with a track record of following structured processes and checklists.
• Strong verbal and written communication skills, with the ability to explain policies simply and respectfully.
• Comfortable using Microsoft Teams and other collaboration tools in a virtual setting.
• Proven ability to work independently in a remote environment, managing time and priorities effectively.

Requirements

• Experience with Form I‑9, E‑Verify, or employment eligibility verification in the U.S.
• Familiarity with HR systems (e.g., Workday or similar HRIS) and/or case management tools.
• Background in high‑volume, service-oriented environments (shared services, call centers, or onboarding teams).

Skills & Competencies

• Process oriented: Follows standard work precisely; comfortable with checklists and documentation.
• Strong attention to detail: Catches discrepancies and errors; double-checks work before completion.
• Personable and empathetic: Creates a welcoming, supportive environment for new hires; handles sensitive situations with care.
• Customer-focused: Balances compliance with a positive new hire experience.
• Confidentiality & integrity: Handles personal data and identity documents with discretion and professionalism.

EOE

Including Disability/Veterans