This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Technical Service Manager is responsible and accountable for providing research, technical support, and sales assistance to customers. Key responsibilities include:

• Developing or collaborating with R&D/marketing in designing and developing experimental protocols.
• Creating internal/external presentations and technical documents.
• Initiating tests with customers and coordinating testing parameters with Research & Development and Customer Laboratory Services.
• Analyzing and interpreting results and reporting findings to customers in a highly professional manner.

This is a remote position and may be performed from anywhere within the continental United States. Candidates located near a major airport are preferred. Travel requirements may vary throughout the year, primarily in North America, up to 75%.

Responsibilities

• Strong analytical skills with the ability to initiate/collaborate to initiate customer trials, develop experimental protocols, data analysis, and professional reports to customers.
• Ability to review scientific literature and highlight data for internal/customer presentations.
• Maintain industry knowledge by attending tradeshows, conferences, etc.
• Participate in the technical areas of the product launch process and support successful product launches.
• Publish in peer-reviewed scientific journals when appropriate and possible, either as principal author or co-author.
• Share technical data via internal/customer presentations, technical conferences, trade shows, trade publications, and peer-reviewed journals.
• Present industry information to external groups and relevant research findings.
• Provide technical training to the sales team and customers.
• Identify market trends and help prepare Kemin to capitalize on emerging trends.
• Generate and present new ideas to the business.

Qualifications

• Bachelor's degree with 3+ years of relative work experience OR
• Master's degree with 2+ years of relative work experience OR
• PhD in a related field of study with relative work experience.
• Experience in the pet food industry is preferred.
• Computer and software proficiency including Microsoft Office.
• Experience working in a cross-functional/multicultural team environment and adherence to a Servant Leadership philosophy.
• Effective communication skills to support the resolution of customer complaints.
• Ability to communicate the need to balance quality issues with production schedule needs to operations personnel.
• Strong written and verbal communication skills, with a demonstrated ability to engage effectively with customers.
• Demonstrates leadership skills and effective managerial capability of several projects.
• Travel 75%.

Benefits

• Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
• Health and Wellness Support: Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
• Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
• Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
• Service Opportunities: Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.

Company Description

Kemin is a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet. We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come.

• We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.
• We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.