Proactively identify risks and opportunities to make them actionable insights for brand, security, and government teams
Enterprise Customer Success Manager
Location
United States
Posted
3 days ago
Salary
$90K - $110K / year
Job Description
Job Requirements
- 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS.
- Demonstrated experience owning renewals and upsells as core responsibilities.
- Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams).
- Proven track record driving Net Revenue Retention (NRR) and expansion growth.
- Experience managing complex enterprise accounts ($100k+ ARR preferred).
- Strong executive presence and commercial negotiation skills.
Benefits
- 100% employer-paid employee health premiums (50% for dependents)
- 401(k)
- FSA
- Unlimited PTO
- Two personal-choice holidays
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