• Supports CCI candidates and certificants by answering inbound calls and emails • Takes the necessary action to achieve customer satisfaction • Provides courteous, professional support in a manner that consistently meets or exceeds customers’ expectations • Processes product orders, payment information, credit card transactions, and quality control procedures • Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs • Assists with the review of candidate applications for eligibility and completeness, and contacts customers when necessary to complete the application process • Assists with audit processes • Answers questions concerning all aspects of the certification/recertification process • Provides backup fulfillment duties • Coordinates data transmission between CCI and the testing agency (e.g., appointment scheduling updates) • Initiates and maintains a consultative/collegial relationship with peers, staff, volunteers, and other business entities • Participates in orientation of new staff members • Performs other duties as assigned