The Company is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service. Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems. What You’ll Do Call Handling & Customer Communication Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Scheduling & Dispatch Coordination Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Revenue & Performance Tracking Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Membership & Agreement Management Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Administrative & Accounting Support Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Ideal Candidate Profile Communicates clearly and confidently on the phone Keeps schedules organized and optimized Notices small details before they become problems Works proactively instead of waiting for direction Enjoys keeping systems clean and organized Takes ownership of daily operational success
Client Care Representative
Location
United States
Posted
3 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are looking for a motivated Remote Client Care Representative (CCR) to support customer communication, appointment scheduling, and operational coordination for a growing U.S. home service business.
In this role, you will be responsible for managing customer inquiries, converting leads into booked appointments, and coordinating communication between customers and technicians. Your main goal will be to ensure customers receive fast responses, schedules remain organized, and technician calendars stay full and efficient.
If you enjoy helping customers, organizing schedules, and working in a fast-paced service environment, this role offers an excellent opportunity to contribute and grow.
Key Responsibilities
-
Customer Communication & Call Handling
- Manage inbound calls, texts, and emails using approved greetings and scripts
- Deliver a professional and customer-focused phone experience
- Provide service information and guide customers through scheduling steps
-
Appointment Booking & Lead Conversion
- Convert incoming inquiries into booked service appointments
- Educate customers about available services and maintenance programs
- Confirm appointments to reduce cancellations and no-shows
-
Dispatch & Schedule Coordination
- Assist with technician dispatch and job routing
- Help optimize daily schedules to maximize technician utilization
- Communicate schedule updates or delays to customers
-
Customer Follow-Up & Retention
- Conduct outbound follow-ups with customers after service visits
- Confirm satisfaction and address any concerns
- Support repeat bookings and long-term customer relationships
-
CRM & Operational Administration
- Maintain accurate customer records within the CRM system
- Update service notes, contact details, and appointment information
- Coordinate workflows across internal systems and communication tools
Qualifications
- Minimum 2 years of experience handling inbound customer calls or client communication in a professional service environment.
- At least 2 years of experience conducting outbound follow-ups with customers to confirm appointments or ensure satisfaction after service.
- Minimum 1 year of experience coordinating technician schedules or service appointments (dispatching).
- Minimum 2 years of experience using CRM systems to manage customer records, scheduling data, and service history.
- At least 2 years of experience converting customer inquiries into scheduled appointments or service bookings.
Benefits
- Fully remote position supporting a U.S.-based home service business.
- Candidates must maintain a professional work environment and availability during U.S. business hours.
- Starting salary of $1,200 – $1,500 USD per month.
- Performance growth opportunities may be available based on appointment booking performance and operational support impact.
Job Requirements
- Minimum 2 years of experience handling inbound customer calls or client communication in a professional service environment.
- At least 2 years of experience conducting outbound follow-ups with customers to confirm appointments or ensure satisfaction after service.
- Minimum 1 year of experience coordinating technician schedules or service appointments (dispatching).
- Minimum 2 years of experience using CRM systems to manage customer records, scheduling data, and service history.
- At least 2 years of experience converting customer inquiries into scheduled appointments or service bookings.
Benefits
- Fully remote position supporting a U.S.-based home service business.
- Candidates must maintain a professional work environment and availability during U.S. business hours.
- Starting salary of $1,200 – $1,500 USD per month.
- Performance growth opportunities may be available based on appointment booking performance and operational support impact.
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