VulnCheck helps organizations outpace adversaries with vulnerability intelligence that predicts avenues of attack with speed and accuracy. The VulnCheck team comprises a who's who of cybersecurity research, with decades of experience uncovering 100s of 0days and 10+ patents. VulnCheck's vulnerability and exploit intelligence equips defenders with the insights they need to focus resources on the vulnerabilities that matter most. That's why VulnCheck has been selected to power government agencies, large enterprises, and the industry's most innovative cybersecurity solutions, covering billions of assets around the world. See what you're missing at www.vulncheck.com.
Head of Technical Account Managers
Location
United States
Posted
1 day ago
Salary
Not specified
Job Description
Role Description
As Head of Technical Account Management (TAM) at VulnCheck, you will lead and scale a team of Technical Account Managers responsible for driving customer adoption, technical success, and long-term value realization across our customer base. This role is focused on team leadership, operational excellence, and outcomes.
- Define and drive KPIs that measure TAM effectiveness, customer health, and value delivery.
- Ensure VulnCheck intelligence is successfully integrated, operationalized, and expanded across customer security programs.
- Work closely with Customer Success, Sales, Product, and Engineering leadership to align post-sales technical engagement with company goals.
- Support customers across the Global customer base, spanning Enterprise, MSSP, and Cyber Vendor segments.
This is a 100% remote role based in the United States, though we are primarily looking for candidates in Austin, TX.
Qualifications
- 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Demonstrated experience leading or mentoring customer-facing technical teams.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
- Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
Requirements
- Familiarity with Go is a plus.
Benefits
- Competitive salary with employee equity program.
- Health, dental, and vision coverage.
- Unlimited PTO + All federal holidays observed.
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation.
- Short and long-term disability coverage.
- Remote friendly environment with flexibility.
- Expense reimbursement for home internet and phone.
- Ongoing professional development, coaching, and learning resources.
- Opportunities for career advancement within a fast-growing team.
Job Requirements
- 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Demonstrated experience leading or mentoring customer-facing technical teams.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
- Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
- Familiarity with Go is a plus.
Benefits
- Competitive salary with employee equity program.
- Health, dental, and vision coverage.
- Unlimited PTO + All federal holidays observed.
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation.
- Short and long-term disability coverage.
- Remote friendly environment with flexibility.
- Expense reimbursement for home internet and phone.
- Ongoing professional development, coaching, and learning resources.
- Opportunities for career advancement within a fast-growing team.
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