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Role Description

The Customer Success Advisor is responsible for partnering with customers to define the vision, strategy, goals and assess strengths and vulnerabilities of existing operational processes and practices. The ideal candidate will lead strategic definition and design of scheduling and capacity management solutions. The CSA engages with assigned customers to track strategic goals, drive outcomes, and facilitate initiation of strategies and processes that support optimal use of the Scheduling and Capacity Management solutions. Overall, they will build and maintain customer satisfaction, drive incremental sales, expand customer reference status, and define short and long-term vision. The Customer Success Advisor will be a trusted advisor to our prospects and clients and use industry expertise along with consulting skills to solve their most critical business challenges.

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Qualifications

• Minimum 10 years proven track record of successfully leading results-oriented healthcare initiatives, customer management, change management, or healthcare consulting experience is required.
• 5+ years clinical experience in a healthcare setting is preferred.
• Minimum undergraduate clinical and or business degree, advanced degree preferred (i.e., MBA, MHA, MPH).
• Strong consulting, process improvement, communication, collaboration, and interpersonal skills.
• Multi-customer management experience strongly preferred.
• Strong working knowledge of hospital/nursing operations.
• Strong analytical skills and attention to detail.
• High level of motivation and a desire to work independently to achieve goals.
• Relates well to prospects and/or customer.
• Proficiency in the current regulatory environment as it relates to quality and reporting.
• Familiar with the governing bodies who oversee clinical healthcare operations on a national and international basis.
• This position will require travel, estimated at 60%.

Requirements

• Excellent verbal and written communication skills.
• Ability to work with various stakeholder groups across an organization.
• Skilled at assisting clients translate data into actionable information.
• Ability to create and deliver client facing presentations, education, and training materials.
• Executive presence and business acumen.
• MS Office proficiency including advanced level Excel.
• Passionate Advocate. Strengthens relationships and builds advocacy while delivering measurable results.
• Agile Solution Seeker. You're a problem solver who always can find the right answer even in times of fast-paced change.
• Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging "what's been done before."
• Meets commitments, works independently, handles change, sets personal standards, stays focused under pressure, tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, holds themselves as well as other team members accountable for performance and results.
• Demonstrated ability to think broadly and see both the big picture and small-scale impacts of change.
• Able to work independently and within team environment.

Benefits

• Medical, Dental and Vision insurance.
• Paid Time Off.
• Parental Leave.
• 401k and Roth.
• Flexible Spending Account.
• Health Savings Account.
• Life Insurance.
• Short- and Long-Term Disability.
• Medical Bridge Insurance.
• Critical Illness Insurance.
• Accident Insurance.
• Identity Protection.
• Legal Protection.
• Pet Insurance.
• Employee Assistance Program.
• Fitness Reimbursement.