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Role Description

At Signifyd, product leadership and business outcomes are inseparable. The Senior Director, Product – AI Performance & Risk owns the two metrics that define the company’s success: loss rates and conversion.

Signifyd guarantees every approved order. When fraud occurs, the company pays for it. That means the performance of our AI systems directly determines our business economics.

This leader owns the product engine behind those decisions. You will lead the product organization responsible for the models, data systems, and decisioning infrastructure that determine whether billions of dollars in ecommerce transactions are approved or declined.

Reporting to the Chief Product Officer, you will partner closely with the CTO, Chief Risk Officer, and CEO to drive Signifyd’s next phase of AI performance and product innovation.

You will lead a team of senior product managers and work closely with engineering, data science, and risk teams to continuously improve the systems that power Signifyd’s real-time decisions.

Outcomes You Own

• Loss Rates: You will own the models and risk decisioning systems responsible for maintaining industry-leading performance while scaling across billions of dollars of merchant GMV.
• Conversion: Improving conversions while maintaining strong loss performance is one of the most powerful levers in ecommerce.
• Next-Generation AI in Production: The next phase requires deploying new modeling architectures capable of leveraging our commerce identity network of 90+ billion identities.

What You Will Lead

• Signifyd AI Lab (SAIL): Develops and evaluates new model architectures and prepares them for production deployment.
• Risk Platform: Executes approve/decline decisions in under 500 milliseconds.
• Feature System: Transforms raw network data into signals used by production models.
• Data Infrastructure: Guides the evolution of the systems that ingest, process, store, and serve the data.
• Authorization Rate Optimization (ARO): Improves approval rates at the issuer and bank layer.

What Success Looks Like in Year 1

• Improved loss rate performance while maintaining strong approval rates.
• Meaningful conversion improvements across enterprise merchants.
• Deployment of new modeling capabilities into production.
• Faster cycle time from model research to live decisioning impact.
• Strong product leadership across AI, risk, and decisioning systems.

Who You Are

• You operate like an owner, measuring success by business results.
• You are a product leader with strong commercial instincts.
• You have led in technically complex environments.
• You move with urgency, valuing speed from insight to production impact.
• You are a strong people leader, creating clarity on priorities and earning trust.

Preferred Background

• 10+ years of product leadership experience.
• Ownership of PMs or teams that drive major product areas.
• Experience in fintech, payments, ecommerce, fraud, or AI-driven decision systems preferred.
• Experience working closely with data science or machine learning teams.
• Demonstrated track record of owning and improving business metrics.
• Founder or entrepreneurial operating experience is a plus.

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Compensation

• Base Salary Ranges by Pay Zone:
• Tier 1 (NYC/SF Bay Area/Seattle): $250,000 – $280,000 annually
• Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $240,000 – $270,000 annually
• Tier 3 (US - All Other): $220,000 – $250,000 annually
• This role is eligible for a stock option grant of 15,000 stock options.
• This role is eligible for an annual performance bonus of up to 15% of base salary.