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Role Description

Trains to perform all the duties of an Inside Account Manager while providing proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives).

• Inside Account Manager duties include:
• Establishes, builds and maintains strategic relationships with clients, manufacturer sales teams and distribution partners.
• Completes white glove activities for assigned clients:
• Provides BEST experience for a new client.
• Works with EAE to on-board new accounts.
• Initiates relationship for new clients with Connection.
• Provides introductions to the clients’ Connection team.
• Demonstrates value proposition and provides tutorials.
• Understands the clients’ needs & current challenges.
• Identifies customer’s current initiatives & engages internal resources.
• Identifies new opportunities.
• Introduces new clients to Connection overlays and partners.
• Registers all deals.
• Ensures fast track of account creation/set up. Works with other departments to ensure timely set up.
• Introduces new clients to their custom portal and highlights the values of self-service.
• Modifies & manages client’s portal to suit their needs.
• Identifies and manages clients’ standards & engages partners to secure most competitive pricing.
• Communicates regularly with key client contacts.
• Works to identify contacts in other departments.
• Trains new EAEs for success and ensures their introduction to Connection & the culture:
• Provides best level of support as EAE is ramping up through a weekly cadence of contact.
• Ensures EAE starts producing as fast as possible.
• Directs new EAEs on who to contact/engage.
• Directs new EAEs on operational best practices.
• Teaches new EAEs of our full capabilities (Services, overlays, etc).
• Helps new EAE stay on task to achieve their goals.
• Provides EAE progress reports and feedback to management.
• Provides customer quotes on complex solution proposals requiring technical configuration support.
• Manages velocity proposals; inspects and reviews all velocity proposals >$25K to ensure pricing accuracy.
• Follows up on customer quotes & opportunities.
• Manages Salesforce activity to ensure all qualifying projects are recorded and updated.
• Works towards maintaining a 4-hour customer response.
• Works with Inside Sales Support to ensure all orders are being processed accurately & timely to meet the customer’s shipment service level expectations.
• Assists with order escalations, overflow on order entry & pricing verification reviews.
• Manages open order process support for complex orders.
• Provides RMA escalation assistance to Inside Sales Support team.
• Accountable for overall daily oversight of the support team, customer satisfaction and the relationship management with our customers and partners.
• Responsible for the daily team communication with our customers, manufacturer partners & suppliers.
• Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins:
• Smart Sourcing Initiatives.
• Contractual Limitations.
• Utilizes Partner Programs to manage customer bids and deal registration submissions.
• Works with Inside Sales Support Team to create, maintain and manage customer standards and catalogues.
• Utilizes self-service customer trainings and portal demonstrations (quote/order management, product search, reporting & RMA capabilities).
• Responsible for identifying net new opportunities by leveraging the following areas:
• Proactive QBR & Unsolicited Proposal Support.
• Monthly Spend Analysis & Standards Management Review.
• Customer whitespace analysis and strategy implementation to target new lines of business & cross-sell/up-sell activity.
• Key partner inside/outside sales team relationships.
• High volume and the excellent quality of work produced are a key measure of job performance.
• Manages and grows velocity product lines within existing client base by obtaining assigned monthly/quarterly revenue and GP goals.
• Develops and maintains current velocity product line knowledge from top leading technology market leaders. Velocity product lines are defined as desktops, mobile devices, low-end servers, peripherals and accessories.
• Prepares, analyzes and presents client activity reports.
• Functions as the leader of inside sales team, mentoring, monitoring and delegating support tasks to Inside Sales Support Rep (ISSR).
• Performs additional duties as assigned.
• Performs work from a remote home office.
• May require flexible hours to support assigned customers' time zone.

Qualifications

• Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".

Requirements

• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Supportive teammates and a rewarding career.
• Progressive and competitive compensation, 401k plans, medical insurance, and other benefits.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off package that includes vacation, sick time, Wellness and Volunteer Time Off days.