This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Sales Manager will own the performance of the firm’s entire sales conversion system — from lead intake to retained client.

• Lead and optimize the performance of:
  • Intake Specialists
  • Client Relationship Specialists (Closers)
  • Client Success follow-up teams
• Ensure that strong inbound demand converts into predictable, measurable revenue.
• Drive a system that consistently achieves:
  • 50%+ consultation-to-client conversion rates
  • 75%+ intake booking rates
  • 85–95% appointment show-up rates
  • Predictable month-to-month revenue growth
  • A culture of accountability and performance
• Own the full sales pipeline — from lead to retained client.

Qualifications

• Bachelor’s Degree in Business, Sales, Marketing, or related field (or equivalent experience).
• Bilingual English/Spanish required.
• Minimum 5 years of sales management experience in high-ticket services (legal, finance, medical, consulting, or similar).
• Proven track record leading inbound sales teams to 50%+ conversion rates.
• Experience managing high-volume call center operations.
• Strong understanding of CRM systems (HubSpot preferred), call tracking, and sales analytics.
• Deep knowledge of sales analytics, pipeline management, and call tracking.
• Proven ability to rebuild or scale underperforming sales teams.
• Strong coaching and performance management ability.
• Data-driven mindset with disciplined reporting practices.
• Executive presence and ability to lead high-performance teams.
• Strong ethical judgment and client-first mindset.

Requirements

• Own and drive monthly revenue performance.
• Maintain 50%+ consultation-to-client conversion rates.
• Lead daily sales huddles and weekly pipeline reviews.
• Manage revenue pacing and forecasting.
• Monitor all critical performance metrics, including:
  • Appointments booked
  • Show-up rates
  • Individual and team conversion rates
  • Average case value
  • Refund rates
  • Pipeline velocity
• Step in as a backup closer when necessary to model elite sales performance.
• Conduct structured weekly 1:1 coaching sessions.
• Perform call reviews and deal analysis (2–3 hours per week per rep).
• Reinforce scripting discipline and objection-handling mastery.
• Lead monthly sales training and development sessions.
• Implement quarterly Sales Development Plans.
• Drive performance improvement plans when necessary.
• Build a culture of urgency, ownership, and accountability.
• Maintain 75%+ intake booking rates.
• Audit intake scripts and CRM documentation weekly.
• Ensure seamless handoff between intake and sales closers.
• Oversee Client Success outreach, reactivation campaigns, and referrals.
• Track CRM discipline and outreach performance.
• Use CRM data, call recordings, and campaign analytics to identify conversion bottlenecks.
• Optimize booking, show-up, and closing performance.
• Align sales messaging with marketing positioning.
• Support marketing with real-time conversion insights.
• Implement testing strategies to improve conversion rates.

Benefits

• Competitive benefits.
• Growth opportunities.
• Mission-driven environment where your work truly matters.