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Role Description

Responsible for supervising a team of business to business Inbound Telesales Representatives that are focused on selling to small-to-medium business customers over the telephone. Motivate and coach representatives to ensure they achieve sales quotas.

Job Description

• Lead team by example in key areas: selling skills, funnel management, forecasting, product knowledge and closing sales.
• Ensure CRM software is accurate and up to date on daily basis.
• Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback.
• Hires, disciplines and terminates personnel as necessary.
• Conducts team meetings to improve skills, share best practices and deliver key communications.
• Partners with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas.
• Handles escalated customer calls in a timely manner and ensure customer satisfaction.
• Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Qualifications

• Coaching
• Communication
• Influencing Skills
• Leadership
• People Management
• Persuasive Negotiation
• Sales Team Development

Requirements

• Bachelor's Degree (preferred)
• 2-5 Years of relevant work experience

Compensation

• National Pay Range: $36,205.71 USD - $91,928.57 USD
• Targeted Commission: $35,000.00
• Most sales positions are eligible for a Commission under the terms of an applicable plan.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.