• Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems. • Proactively share best practices • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services • Provide strategic updates on clients’ performance to SailPoint Senior Management. • Provide regular status updates to account teams and Sales Managers • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth • Ensure maintenance contract renewal