• Work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases • Work with engagement managers to scope variety of professional services work with input from the customer • Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications • Consult on architecture and design; bootstrap hands-on projects which leads to a customers' successful understanding, evaluation and adoption of Databricks. • Provide an escalated level of support for customer operational issues. • Work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. • Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.