• Lead experience and service design for executive-sponsored, top-down AI “lighthouse” transformations. • Map day-in-the-life journeys for key personas (e.g., sellers, CSMs, support engineers) and design AI-first workflows, agents, and supporting processes that materially improve how work gets done. • Act as a trusted partner to VP/ELT sponsors and functional leaders, helping them rethink how their functions operate while keeping them in the driver’s seat. • Own the experience strategy and service design for a set of top-down, function-level AI initiatives across value streams like Product Innovation, Buyer Journey, and Customer Journey. • Conduct interviews, shadowing, and workflow analysis to understand how work happens today, then co-create North Star journeys, service blueprints, and AI-enabled workflows with business and technology partners. • Steward the overall sequencing from initial discovery and day-in-the-life research through options, detailed design, implementation, and value realization for each persona and function. • Help teams choose when to invest in deeper experience design versus going straight to process mapping and operational redesign — avoiding both over-engineering and under-design. • Break future-state journeys into phased roadmaps, epics, and experiments, partnering with Product Managers, Process/Enterprise Architects, project managers, and IS scrum teams. • Run co-design workshops and working sessions, contribute to roadmap and Quarterly Planning forums, and ensure decisions show up as changes to priorities, backlogs, and plans. • Partner with business owners and AI & Data to define outcome metrics (e.g., cycle times, win rates, NRR, cost-to-serve, employee productivity), design experiments and pilots, and communicate impact in simple, compelling ways.