WEX

Simplifying the business of running a business.

Credit and Collections Management 2

CollectionsCollectionsFull TimeRemoteTeam 5,001-10,000Since 1983H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$70.8K - $84K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Supervise assigned staff through scheduling, mentoring, motivating, and coaching to ensure optimal performance in debt recovery • Manage the new hire process and identify associate cross-training opportunities • Develop a cohesive team environment; prepare performance reviews and hold regular development meetings • Track productivity and quality metrics (KPIs/KRIs) • Monitor and manage work queues to ensure work is prioritized effectively • Lead cross-functional calls and high-level conversations • Oversee the management of HVAR (High Value at Risk) accounts • Execute late-stage recovery strategies to recover outstanding debts • Serve as an escalation point for complex collection disputes • Collaborate with the Sr. Manager to implement service strategies and operational plans • Act as a change agent by identifying and implementing process improvements

Job Requirements

  • BA/BS in Accounting, Finance, or Business and/or 3+ years equivalent experience in related fields
  • 2+ years of supervisory experience and Receivables/Collections experience
  • Deep understanding of the Fair Debt Collection Practices Act (FDCPA) and relevant regulatory requirements
  • Advanced negotiation and dispute resolution skills
  • Familiarity with AI/automation
  • Advanced reconciliation and project management skills
  • Demonstrated ability to lead and coach a team in a complex, deadline-driven operational environment
  • Proven analytical skills with the ability to interpret data and solve complex operational problems
  • Effective communication skills to interact professionally with customers and internal stakeholders
  • Advanced knowledge of PC based application software with an emphasis on Google Suite
  • Excellent time management, prioritization skills, goals setting, planning and work scheduling skills

Benefits

  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement

Related Categories

Related Job Pages

More Collections Jobs

Collections Representative

Owens & Minor

Empowering Our Customers To Advance Healthcare

Collections6 days ago
Full TimeRemoteTeam 10,001+Since 1882H1B Sponsor

The collections representative follows-up with insurance companies to resolve unpaid claims. The anticipated hourly range for this position is $15 to $17 USD hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and l...

United States
$15 - $17 / hour

Deposit Charge Off Associate

SECU

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer: State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

Collections6 days ago
Full TimeRemoteTeam 5,001-10,000

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: Sending notifications of and performing maintenance to resolve negative account balances. Reviewing and processing charged off cash items, to include retu...

United States

Collections Specialist

QVC

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

Collections6 days ago
Full TimeRemoteTeam 10,001

Reporting to the Supervisor, Customer Collections, you will be responsible for inbound collection calls of delinquent FlexPay installments and FlexPay Eligibility inquiries. Performs a variety of routine and complex tasks, which includes document processing, data entry and prepar...

Microsoft ExcelMicrosoft WordData entry10-key
United States
Full TimeRemote

The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect. Location: Remote work acceptable, must be in domestic, continuous United States. Schedule: Monday through Thurs...

United States