Collections Representative
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect.
- Location: Remote work acceptable, must be in domestic, continuous United States.
-
Schedule:
- Monday through Thursday - shift between 7:00am to 7:00pm CST
- Friday - shift between 7:00am and 6:00pm CST
- 1 evening shift with 10:00am to 7:00pm CST schedule
- Every other Saturday 8:00am to 12:00pm CST
- Salary: $18.50/hour with an uncapped commission structure.
Qualifications
- Bilingual with Spanish preferred
- 2 to 3 years of experience in a high volume, call center environment
- Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word
- Professional and empathetic customer service and negotiation skills
Requirements
- At least 1 year of previous collections experience (nice to have)
- Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you
- Experience with CUBS (Columbia Ultimate Business Systems) is a plus!
- Military experience is always a plus, and we encourage veterans to apply!
- Bilingual in Spanish or another language is a plus!
Benefits
- Competitive Medical, Dental, and Vision insurance from premium providers
- Paid Time Off (PTO) and Wellness Days
- 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility.
- Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance.
- Tuition Reimbursement after 1 year of employment
- Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more
Job Requirements
- Bilingual with Spanish preferred
- 2 to 3 years of experience in a high volume, call center environment
- Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word
- Professional and empathetic customer service and negotiation skills
- At least 1 year of previous collections experience (nice to have)
- Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you
- Experience with CUBS (Columbia Ultimate Business Systems) is a plus!
- Military experience is always a plus, and we encourage veterans to apply!
- Bilingual in Spanish or another language is a plus!
Benefits
- Competitive Medical, Dental, and Vision insurance from premium providers
- Paid Time Off (PTO) and Wellness Days
- 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility.
- Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance.
- Tuition Reimbursement after 1 year of employment
- Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more
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