QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.
Collections Specialist
Location
United States
Posted
4 days ago
Salary
Not specified
Job Description
Role Description
Reporting to the Supervisor, Customer Collections, you will be responsible for inbound collection calls of delinquent FlexPay installments and FlexPay Eligibility inquiries. Performs a variety of routine and complex tasks, which includes document processing, data entry and preparing checks for deposit.
This role is remote; job seekers must reside in one of the following states to be considered: NJ, DE, PA. This role may require you to be on site at our West Chester, PA office as needed.
What You'll Do
- Answer inbound customer calls for Flexpay installment collections and eligibility.
- Handle all call types related to Flexpay installment plans and eligibility.
- Review Flexpay credit card decline and eligibility reports; act as liaison with collection agencies and Finance to resolve issues.
- Process payments manually, scan checks, balance and prepare checks for deposit.
- Support special projects and perform other duties as assigned by management.
Qualifications
- 2+ years experience in a Call Center/Customer service environment.
- Utilize advanced Microsoft Excel, Word, and 10-key skills for data entry and reporting.
- Exhibit strong written, verbal, interpersonal, and negotiation skills for effective communication and collaboration.
- Apply excellent time management, attention to detail, and problem-solving abilities to optimize workflow and resolve issues.
- Adapt to change, remain flexible, and perform efficiently under pressure in a fast-paced, dynamic environment.
Benefits
- Competitive compensation.
- Paid time off.
- Employee assistance program.
- Parental leave.
- Paid volunteer hours.
- Amazing company discounts.
- Health care benefits starting on day 1.
- 401(k).
- Tuition reimbursement benefits.
Company Description
QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.
Job Requirements
- 2+ years experience in a Call Center/Customer service environment.
- Utilize advanced Microsoft Excel, Word, and 10-key skills for data entry and reporting.
- Exhibit strong written, verbal, interpersonal, and negotiation skills for effective communication and collaboration.
- Apply excellent time management, attention to detail, and problem-solving abilities to optimize workflow and resolve issues.
- Adapt to change, remain flexible, and perform efficiently under pressure in a fast-paced, dynamic environment.
Benefits
- Competitive compensation.
- Paid time off.
- Employee assistance program.
- Parental leave.
- Paid volunteer hours.
- Amazing company discounts.
- Health care benefits starting on day 1.
- 401(k).
- Tuition reimbursement benefits.
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