• Own Kaseya’s enterprise-wide NPI framework, processes, and tollgates for new product and major feature launches. • Define launch tiers and corresponding requirements (e.g., beta, GA, phased rollout, regional vs global). • Partner with Product Management on business cases, launch objectives, and success metrics (e.g., adoption, usage, revenue, NPS). • Build and manage integrated launch plans that span Product, Engineering, Marketing, Sales, Partners, Customer Success, Support, Finance, Legal, and Ops. • Lead cross-functional “launch squads,” ensuring clear owners, timelines, and accountability for all deliverables. • Identify and manage dependencies and risks; escalate and drive decisions to keep launches on track. • Ensure early customer validation (preview, beta, pilots) and that learnings are incorporated into the launch plan. • Partner with Go-to-Market leaders to define positioning, pricing & packaging, routes to market, and commercial targets for new products. • Drive field readiness: Ensure Sales, Account Management, and Partner teams have the training, tools, messaging, and collateral they need. • Coordinate launch playbooks, sales plays, demos, and talk tracks. • Ensure Support and Customer Success are launch-ready (runbooks, SLAs, knowledge base content, success plans, etc.). • Work with Engineering and Product to confirm readiness criteria (performance, scalability, reliability, security) are met before launch. • Partner with Security, Legal, and Compliance to ensure all requirements (data privacy, regulatory, contractual) are addressed prior to launch. • Coordinate with internal operations (billing, provisioning, quote-to-cash, reporting) to ensure frictionless customer experience from day one. • Lead post-launch reviews (30/60/90 days) to assess performance against objectives and drive corrective actions. • Define and track a standard set of NPI KPIs (e.g., time-to-market, launch readiness scores, adoption, churn for new products, field satisfaction). • Continuously refine Kaseya’s NPI processes, tools, templates, and governance based on data and feedback. • Lead a small team of NPI program managers. • Influence and align senior stakeholders across Product, Engineering, and Go-to-Market on launch priorities and trade-offs. • Foster a culture of transparency, accountability, and collaboration around launches. • Act as the single point of contact and “voice of the launch” for executive updates and status.