AI pioneer building autonomy & intelligence to digitally transform accounting & finance to improve productivity and ROI.
Customer Support Specialist
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree or equivalent required
- 3+ years of experience in customer support or a customer-facing role (customer success, support, account management, or consulting)
- Strong ability to learn and navigate new software; experience with SaaS, accounting tools, or finance platforms (e.g., Sage Intacct, QuickBooks Online, Bill.com) is a plus
- Technically curious with an interest in understanding customer workflows and operational challenges
- Excellent verbal communication skills with a customer-first mindset
- Strong written communication skills—clear, concise, positive, and grammatically correct
- Comfortable working in a fast-paced startup environment and contributing beyond core responsibilities
- Experience working remotely or comfort operating in a distributed team
Benefits
- Competitive salary and stock options
- 401K with an employer match
- Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)
- Monthly wellness stipend
- Generous maternity and paternity leave
- The opportunity to work remotely, including a stipend for your home workstation setup
- Team-building events & awesome swag
- People-focused culture
- Generous vacation time, family, and travel-friendly environment
- Work alongside an enthusiastic, driven, and high-performing team in a meritocratic environment
- In-person retreats to foster strong team connections
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
The Travel Coordinator will communicate with clients to understand their travel needs, research options, and create personalized, seamless itineraries. This includes managing all reservations, confirmations, and secure payment processing for trips.
Virtual Destination Services Representative
HopesglobalgetawaysHopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
The representative will support clients in planning and coordinating travel experiences by helping them explore destinations, organize itineraries, and confirm reservations to ensure smooth trip planning. Key duties include working with clients to create personalized travel plans, researching options like accommodations and flights, and coordinating reservations using approved platforms.
The coordinator will support clients by booking flights, hotels, cruises, and tailored holiday packages, while communicating professionally across various channels. Key duties also involve researching travel options, preparing personalized itineraries, and efficiently resolving booking issues.
Customer Service Representative
The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Customer Service Representative assisting patients with pharmacy benefits
