• Define and execute a phased automation strategy across operational domains, beginning with Marketplace Operations and expanding to Provider Operations, Clinical Operations, and Support • Establish clear decision frameworks for determining what capabilities should be built into the core product vs. delivered through agentic automation or hybrid approaches • Create multi-quarter roadmaps that balance quick wins with foundational infrastructure investments • Directly design and prototype agentic workflows, including prompt architecture, task decomposition, escalation logic, and decision boundaries • Configure and iterate on agent systems in production environments using real operational data and feedback • Rapidly test and refine agent performance through experimentation, evaluation frameworks, and human feedback loops • Personally own the functional behavior, performance, and reliability of agent outputs in production • Translate ambiguous operational workflows into structured, executable logic suitable for AI-driven automation