• Lead, mentor, and manage a team fostering a collaborative, high-accountability environment focused on craft and continuous improvement • Set clear performance expectations, conduct regular 1:1s, and provide ongoing coaching and feedback to help each team member grow • Identify skills gaps across the team and develop training, templates, and processes to close them • Establish and enforce instructional design standards, style guides, and QA processes across all courses and learning formats • Conduct structured reviews of storyboards, scripts, and final course builds providing specific, actionable feedback • Personally design and develop courses when needed, modeling best-in-class use of adult learning frameworks (ADDIE, Kirkpatrick) and scenario-based design • Ensure all courses meet SCORM compliance and regulatory accuracy requirements • Champion usability testing and learner feedback loops; translate data into concrete improvements to course design and assessment quality • Own the team's content development pipeline: intake, scoping, scheduling, milestone tracking, and on-time delivery across all active projects • Build and maintain project plans with realistic timelines that account for SME availability, review cycles, and revision rounds • Proactively identify and resolve blockers — whether resource constraints, SME delays, or scope creep — before they impact delivery • Partner with Subject Matter Experts (SMEs) to extract, structure, and translate complex regulatory content into practical, engaging training for frontline workers and industry professionals