• Build and nurture strong relationships with agency teams and users, helping to enable them on Semrush Enterprise • Drive high agency retention and renewal rates by ensuring our channel partners are fully enabled and see ongoing value from the product and their partnership • Collaborate closely with different customer stakeholders to create and link key workflows within their agency services to the business value Semrush drives • Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance • Validate that the reporting is delivering expected results • Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback • Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives