• Manage complex, high-stakes customer environments that may include technical challenges, evolving requirements, and heightened executive visibility. • Gain a deep understanding of each customer’s strategic and operational goals. Develop short and long range plans that promote maximum value and align PublicInput’s full suite of capabilities. • Identify barriers and promote creative solutions to help the customer achieve desired outcomes and their definition of success. • Translate knowledge of public engagement best practices into credible recommendations that help influence the execution and effectiveness of the customer’s outreach efforts. • Identify areas of opportunity within the portfolio for expansion across the enterprise and breadth of product offerings. Work cross functionally to develop and present the optimal feature packages and messaging. • Ensure maximum users and exclusivity of core modules. • Grow and cultivate strong customer sentiment by developing trust over time and delivering consistent follow-through. • Represent the voice of the customer and act as the quarterback internally by escalating through appropriate channels and levels to ensure their challenges and expectations are heard and acted upon. • Own the end-to-end renewal process, partnering closely with Finance throughout the 120 day renewal cycle to surface account nuances and proactively address renewal risk. • Monitor account health and engagement signals to identify, mitigate and escalate risk early. • Create and execute targeted playbooks to stabilize at risk accounts and strength renewals. • Develop strong referenceable customers. • Promote customer engagement with PublicInput events and customer panels.