• Serve as a right hand to the VP of People Ops, Programs & Total Rewards, helping lead and evolve the People Ops function • Manage, mentor, and grow a team of People Operations Analysts and Specialists • Establish a calm, execution-focused operating rhythm across People Ops • Develop success metrics and performance indicators to measure system efficacy and customer satisfaction • Act as Product Owner for all People-related Workday modules, championing requirements, sequencing, and prioritization • Personally configure workflows, roles, permissions, and business processes within Workday and connected systems • Partner closely with the IT Workday Systems Administrator to balance technical constraints with People Ops needs • Oversee and integrate peripheral systems (Lattice, JIRA, integrations, internal tools) • Evaluate opportunities for infrastructure improvements, including buy vs. build decisions • Run RFPs, manage vendor relationships, and negotiate contracts • Continuously assess system performance and scalability • Drive thoughtful process optimization without over-engineering • Ensure all systems uphold data privacy regulations and global compliance requirements • Design and manage system security, roles, and permissions • Maintain high standards for employee data integrity and confidentiality • Partner closely on scalable People data architecture and analytics design • Oversee knowledge management solutions and promote a strong culture of documentation and knowledge sharing • Oversee People systems ticketing queues, ensuring high-quality service and issue resolution for employees and managers • Collaborate closely with IT, Finance, Legal, and People team partners • Navigate changing priorities and ambiguous requirements with pragmatism and calm execution • Design and document end-to-end People Ops processes, including onboarding, offboarding, job changes, performance cycles, compensation events, and employee data changes • Build foundational artifacts such as process maps, SOPs, runbooks, and decision trees • Stand up 0→1 human processes for emerging programs and systems • Create clarity where ambiguity exists and convert it into usable operating models