Associate Learner Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1998H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$19 / hour

High School1 yr expExperience acceptedEnglish

Job Description

• Assist students in creating and managing their accounts • Guide students through the process of adding courses and navigating their learning environment • Explain the functionality and features of Sophia • Help students resolve login issues and troubleshoot basic technical issues • Identify and escalate more complex issues to appropriate internal teams • Act as a liaison between students and internal support teams

Job Requirements

  • 1+ year of Contact Center/Admin (phone/chat) experience preferred
  • Experience working in education or academia
  • Proficiency in computer literacy
  • Proficiency in Microsoft Office Suite
  • Proficiency in Zendesk

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Parental leave
  • Paid time off
  • Tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • Tuition assistance
  • Entertainment and retail discounts

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