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Role Description

This remote work opportunity is open to Florida residents only.

Most contact centers suck; ours doesn’t! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders.

If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance.

We’re proud to be nationally recognized in 2025 as number 25 on The Wall Street Journal Top 100 list of America's Most Loved Workplaces. Come grow with us.

Consider joining our team of passionate culture warriors.

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors.

Member Engagement Sales and Service Advisor - Position Summary:

• Engage with USCCA members and prospects through inbound and outbound calls and chats.
• Build deep connections, helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates, payments, and membership purchases.
• Make a difference every day, delivering an award-winning customer experience.
• Elevate your career with us and reap the rewards of your success!

Qualifications

• High School diploma or equivalent required. Associate’s degree or higher preferred.
• This is not an entry level role and requires prior work history in sales and customer service roles.
• Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided.
• Excellent interpersonal skills complemented by strength in both written and verbal communication.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

Requirements

• We’ll start you off with a paid, required training program during your first 90 days to help you hit the ground running.
• Training runs Monday through Friday, 8:00 a.m.–4:30 p.m. Central Time, for the first 8 weeks, followed by 4 weeks on your assigned shift.
• We ask that you be fully available for the entire training schedule.
• Training is virtual for remote team members.
• Now hiring Full Time employees for 40 hour/week openings and the following shift schedule: Tuesday - Saturday, 12:30pm - 9:00pm, Central Time, (5 x 8).
• Now hiring for an April 13th start.
• If you are interested in this role but do not reside in Florida, please visit our Careers page to view other open positions.

Benefits

• Starting salary $21.00/hour. Eligible for commission.
• Shift premium available based on days and hours worked.
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually.
• 100% Remote work from your home office; say good-bye to commute time and to traffic!
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD.

Company Description

Anticipated application close date: April 6, 2026.

Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application.