Integrated Openings Solutions, LLC (“IOS”) is a commercial and architectural openings solutions company. We provide industry leading commercial doors and hardware products and services to help make buildings smart, aesthetically pleasing, code compliant and sustainable.
Senior IT Coordinator
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
3 days ago
Salary
Not specified
Job Description
Role Description
We are seeking an experienced Senior IT Administrator / Coordinator to join our team. This individual will report directly to the Director of Technology and will serve as an internal team lead for IT operations. The Senior IT Coordinator will work directly with our Managed Service Provider and internal IT support team to provide support to our business and our users, serve as the escalation point for complex technical issues, and provide mentorship and guidance to the IT Team.
This role combines hands-on technical work with leadership responsibilities, including:
- Project oversight
- Process improvement
- MSP Governance
- Providing top-tier customer service to our users
The ideal candidate will bring strong technical depth, proven ability to provide high-level customer service, and a track record of leading small teams or serving in a senior individual contributor capacity.
This role will play a key part in ensuring IT readiness for integrating newly acquired locations and teams into our standardized technology environment.
Qualifications
- Strong technical depth in IT systems and administration
- Proven ability to provide high-level customer service
- Experience leading small teams or serving in a senior individual contributor capacity
Requirements
- Serve as the internal IT team lead, providing day-to-day direction, coaching, and mentorship to the IT Coordinator
- Conduct regular check-ins and provide constructive feedback to support the professional development of junior team members
- Establish and refine internal IT workflows, documentation, and standard operating procedures
- Act as an escalation point for complex support issues that exceed the IT Coordinator’s scope
- Act as the primary liaison between IOS users and the MSP, ensuring tickets are triaged accurately, SLAs are met, and user satisfaction remains high
- Monitor ticket queues, SLA compliance, and service quality; escalate trends or gaps to the Director of Technology
- Coordinate scheduled maintenance, change requests, and project work between internal stakeholders and the MSP
- Participate in regular MSP service reviews and contribute to vendor performance assessments
- Support and maintain company cloud-based infrastructure, software systems, and security posture in coordination with the MSP
- Ensure the security, stability, and efficiency of all IT systems and databases
- Monitor backups, disaster recovery readiness, and data restoration processes
Job Requirements
- Strong technical depth in IT systems and administration
- Proven ability to provide high-level customer service
- Experience leading small teams or serving in a senior individual contributor capacity
- Serve as the internal IT team lead, providing day-to-day direction, coaching, and mentorship to the IT Coordinator
- Conduct regular check-ins and provide constructive feedback to support the professional development of junior team members
- Establish and refine internal IT workflows, documentation, and standard operating procedures
- Act as an escalation point for complex support issues that exceed the IT Coordinator’s scope
- Act as the primary liaison between IOS users and the MSP, ensuring tickets are triaged accurately, SLAs are met, and user satisfaction remains high
- Monitor ticket queues, SLA compliance, and service quality; escalate trends or gaps to the Director of Technology
- Coordinate scheduled maintenance, change requests, and project work between internal stakeholders and the MSP
- Participate in regular MSP service reviews and contribute to vendor performance assessments
- Support and maintain company cloud-based infrastructure, software systems, and security posture in coordination with the MSP
- Ensure the security, stability, and efficiency of all IT systems and databases
- Monitor backups, disaster recovery readiness, and data restoration processes
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