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Role Description

The Support Desk Technician is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting, and administration.

Essential Functions:

• Providing helpdesk technical support to clients.
• Experience with setting up accounts in Active Directory, Exchange, and Office 365.
• Respond to client emails, system alerts, and other correspondence in an appropriate and timely manner.
• Accurately and promptly log client problem information and create a service request.
• Remediate support requests for move/add/change type work.
• Verify systems and applications functionality to identify proper resources to assign for resolution.
• Verify and maintain client contact and database information.
• Participate in best practices and follow operations procedures to create efficiencies.
• Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Qualifications

• An associate degree and two years of experience; or equivalent combination of education and experience.
• Current MTA (Microsoft Technology Associate) certification preferred.

Requirements

• Proficiency with business collaboration tools such as MS Office applications.
• Superior communication skills in working with technical and non-technical people.
• Must be organized and professional.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Demonstrate thoroughness and commitment to see tasks completed from start to finish.
• Must possess the ability to be a self-starter and take initiative.
• Adapt to changes in the work environment and change approach or method to best fit the situation.
• Contribute to a positive team spirit by working with others on a combined task.
• Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking).

Benefits

• Pay Range: $22.10 - $33.20 hourly + bonus opportunity.
• The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background.
• For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Location

This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.